Your personal details. You leave them with us because you have to if you want to order something. But we can imagine that you would like to know why we ask for your personal details and what we do with them. We would like to tell you about that here.
If you still have questions after reading this page, please let us know via our customer service.
All the data you leave with us is securely locked away. We do this using state-of-the-art technology. Anyone who has nothing to do with your details simply cannot access them. If we give your data to someone else – you can read why and when we do this below – we require that this other party handles your data as carefully as we do and only uses them for the purpose for which they were given them. If you feel that this is not happening, please let us know via our customer service.
We will be happy to tell you
We often use your data to give you the most personalised shopping experience possible. We tailor what you see on Mr. E-ZY.com to your interests. For example, we use data from previous orders, your IP address and cookies.
You can read more about cookies below.
What else we do with your data
We use your data for various purposes. You can see which purposes below. We use data received from you as well as data collected by us. For example, data about your visit to our website.
Delivering your order
For your order, we need your name, e-mail address, address(es), payment details and sometimes your phone number. This allows us to deliver your order and keep you informed about your order. We also give your details to others when necessary for an order, for example to delivery services and our distribution center.
In your account on mr-ezy.com, we store the following information, among others: your name, address(es), telephone number, e-mail address, delivery and payment details and specified information and interests (for example if we have asked you for your date of birth). Handy, because then you don’t have to enter this data every time. We also save data about your previous orders and reviews you have placed. Then you can easily find them again.
You can phone, email and call us. To help you quickly when you have questions, we use your details and make notes which we keep. Useful if you call us again. Data about the telephone conversation with you are recorded. You help us analyze and improve our services. Sometimes we use another party to answer your questions. They may use your data for this purpose.
You can subscribe to our newsletter. This will keep you informed of our offers and promotions. If you no longer wish to receive newsletters from us, please unsubscribe. Simple isn’t it?
Improving our shop and service
We are constantly improving our service. Therefore, we may use your data to ask you if you want to participate in a customer or market survey without any obligation. Sometimes others will carry out this survey for us. We then give them your e-mail address. Naturally, this other party must also comply with our privacy rules. For example, your e-mail address must be removed after the survey is completed.
Nobody wants fraud, and neither do we. That is why we use customer data to investigate, prevent and combat fraud. If necessary, we give customer data to the authorities.
If you buy items that you do not want to pay for immediately, we can check your creditworthiness. We may use external agencies for this purpose. For that assessment we may give your data to others, who may use it only for that purpose.
If you use social media, for example Facebook, you can log in with your social media account in some places on our website. If, when logged in, you indicate that you like an article, that article will appear on your social media account. Mr. E-ZY.com cannot access your social media account, but articles you like, find useful or useful can be shared with your friends. If you ask us a question via social media and we see that question come up, we will save that message and your account name so we can respond to your message.
What will we not do with your data?
Wij gebruiken je gegevens nooit om aan jou andere prijzen te tonen dan aan andere klanten. Al onze klanten zien dezelfde prijzen voor onze artikelen en producten. Je gegevens verkopen aan anderen, dat doen we ook nooit.
Are your details incorrect or do you have any other questions?
If something is wrong, you want to check your data or you want to delete your account, please contact our customer service. We are ready to help you 24/7.