Frequently asked questions

Yes, we offer discounts for purchasing multiple products:

• When you buy 2 products, you receive 5% off the total price.
• When you buy 3 products, you receive 7.5% off the total price.
• When you buy 4 or more products, you receive 10% off the total price.

Yes, children also love the Mr.E-ZY! However, it is important to note that the Mr.E-ZY should be used under adult supervision, especially for young children. Once children realize they can charge their phones or even connect their gaming consoles to it, they may quickly take it over. Always keep an eye on them to ensure they enjoy the product safely.

If you wish to file a warranty claim, follow these steps:

1. Contact customer service: Send an email to support@mr-ezy.com or call us at +31(0)513 20 30 61. Make sure to include your order number and a clear description of the issue.
2. Documentation: If possible, attach photos of the defective product to your claim. This will help us process your request faster.
3. Review: Our customer service team will review your claim and keep you updated on its status. We aim to respond to all claims within one business day.
4. Return instructions: If your claim is approved, you will receive instructions for returning the product. Ensure that the product is well-packed to prevent further damage.
5. Claim processing: Once we receive and inspect the returned product, we will process your claim and provide a replacement or refund, depending on the situation.

Feel free to contact us if you have questions about the warranty process. We are here to help!

At the moment, we do not offer the option to physically test the Mr.E-ZY before purchase. However, we believe in the quality and comfort of our product and provide extensive information and customer reviews on our website to help you make your decision.
If you live near our warehouse in Joure or our headquarters in Purmerend, it is possible to test the Mr.E-ZY after making a phone appointment. If you have questions, feel free to contact us for more information.

The Mr.E-ZY is designed with a durable TPU coating and high-quality materials to ensure longevity. For a detailed report on our further sustainability efforts, please visit the “Sustainability” section on our website.

Our contact address is support@mr-ezy.com. You can also use our general email address info@mr-ezy.com. For questions about orders and returns, please contact our customer service at +31(0)513 20 30 61 or support@mr-ezy.com.
Customer service is available on Monday, Wednesday, Thursday, and Friday from 9:00 AM to 12:00 PM. For general inquiries, you can use our main phone number +31(0)6 55 85 85 70, which is almost always directly reachable. Email inquiries will be answered on the same business day.
Our headquarters are located at Brantjesstraat 72, 1447 PE, Purmerend, Netherlands, and our inventory is managed from Celsiusweg 10, 8503 AC, Joure, Netherlands.

We are a Dutch company with an excellent reputation, offering secure payment methods and guarantees on all our products. You also have the option to pay later if preferred. All our company details are clearly listed, and you are always welcome to visit us in person.

You can reach our customer service via email at support@mr-ezy.com or by phone at +31(0)513 20 30 61. We are directly available on Monday, Wednesday, Thursday, and Friday from 9:00 AM to 12:00 PM. Email inquiries will be answered on the same working day.

My name is Simon Rutz, born and raised in the Netherlands. I am married to Daniella Weij, and together we have a son named Kane. Our company, Daan’s Investment B.V., is based at Brantjesstraat 72, 1447 PE, Purmerend, Netherlands. We are a small but strong and healthy company that values quality and customer service. We are registered with the Dutch Chamber of Commerce under number 713.53.666.

We offer a 1-year warranty on the Mr.E-ZY itself and a 2-year warranty on the built-in power bank.

The Mr.E-ZY is suitable for use on flat surfaces such as grass, sand, and smooth stones. For extra protection on rough or sharp surfaces, we recommend placing a mat or towel under the Mr.E-ZY.

Yes, the Mr.E-ZY is specially designed for outdoor use and can withstand various weather conditions. It is suitable for flat stone surfaces, grassy fields, and sandy beaches. If sharp objects are present on the ground, place a towel or mat underneath for years of use.

The Mr.E-ZY is specifically designed for outdoor use and is resistant to various weather conditions. It is suitable for flat stone surfaces, grassy fields, and sandy beaches. If there are sharp objects on the ground, we recommend placing a towel or mat under the Mr.E-ZY to ensure years of enjoyment.

To keep the Mr.E-ZY in optimal condition, follow these maintenance tips:

1. Cleaning: If there are stains on the Mr.E-ZY, clean them with a damp cloth. For stubborn stains, use a mild detergent. Avoid harsh chemicals as they can damage the materials.
2. Deflating: Ensure that the Mr.E-ZY is fully deflated before storing it. This prevents air from remaining inside and helps maintain its shape.
3. Storage: Always place the Mr.E-ZY back in the included carry bag after use. This prevents damage from sharp objects or environmental factors.
4. Protection: Use the Mr.E-ZY on flat surfaces and place a towel or mat underneath when on rough or sharp surfaces to avoid damage.
5. Inspection: Regularly check for any damage or wear. Use the free repair kit included with the product for minor punctures.

By following these simple maintenance tips, you can ensure years of enjoyment with your Mr.E-ZY.

No, the power bank cannot be replaced because it is built into the Mr.E-ZY. To reassure customers, we have extended the power bank warranty from 1 to 2 years, as we have great confidence in our product. Complaints regarding the power banks are almost nonexistent.

There are several reasons why we launched a second Lounger. First, we wanted to offer our customers a new model after two seasons. Second, this Lounger is wider, slightly longer, and extremely stable, which is particularly beneficial for people with balance issues. Like the first Lounger, it also provides great comfort and support.

The Mr.E-ZY is designed with comfort in mind, and people generally do not sweat excessively due to the materials used. However, if someone tends to sweat in warm weather, this can still happen while sitting or lying on the Mr.E-ZY. It is important to emphasize that this is not caused by the Mr.E-ZY itself. For extra comfort, you can use a towel or blanket as an additional layer.

Yes, all models are equipped with a USB-C connection for fast charging.

That depends on your personal preferences. If you only want to sit, the Chair is the best option. However, if you prefer to lie almost flat, the Sunbed is the right choice. So far, about 65% of our customers choose the Lounger because it is versatile. You can sit, lie down, stretch your legs, and have a good view of your surroundings. Like the Chair, the Lounger also allows you to read a book, eat, or drink comfortably.

Please contact our customer service through our website. We are happy to assist you. You can reach us via email at support@mr-ezy.com or info@mr-ezy.com. Additionally, we are available by phone at +31(0)513 20 30 61 and +31(0)6 55 85 85 70. Our customer service is available on Monday, Wednesday, Thursday, and Friday from 9:00 AM to 12:00 PM. Email inquiries will be answered on the same business day.

The orange button is located on the top of the power bank. Sometimes, customers call us because they can’t find the orange button. This is because there is a protective white rubber ring around the power bank, which must be removed first. Once you remove this ring, you will see the orange button.

Charging the power bank takes a few hours, depending on the power source. If the power bank is completely empty, you can fully charge it via the electrical grid in about 3 hours, allowing you to inflate the Mr.E-ZY 20 to 30 times again.

Yes, with just one press of a button, the Mr.E-ZY starts inflating itself automatically. This is made possible by the built-in power bank, which can inflate the Mr.E-ZY 20 to 30 times. If the power bank runs out, it can be easily recharged at home, just like your phone’s battery. The Mr.E-ZY inflates fully within 70 seconds, making life easier wherever you are in the world.

• Chair: Available in Army Green and Grey Light.
• Lounger: Available in Army Green, Light Grey, Patrol Blue, and Sea Green. This year, we introduced a second Lounger model, which features a different design, is wider, and is more stable.
• Sunbed: Available in Midnight Blue and Shiny Yellow.

You can view the available colors and models on our website.

There are several reasons why we choose not to sell in stores. First, the consumer price would increase by approximately €50 per product because stores also need to make a profit. Additionally, by selling directly, we maintain 100% control over our pricing and can provide you with the best and fastest customer service.

The dimensions depend on the model. Exact sizes can be found on our website, where each product’s specifications are clearly listed.

The TPU coating (thermoplastic polyurethane) makes the Mr.E-ZY lightweight, durable, and resistant to temperature fluctuations. TPU is a sustainable material that is more flexible and wear-resistant than many cheaper PVC coatings. This ensures that the Mr.E-ZY retains its shape and functionality even in varying weather conditions. The coating also makes the product more resistant to scratches and wear, significantly extending its lifespan.

Yes, the Mr.E-ZY is compact and lightweight enough to take as hand luggage. This is particularly convenient during delays, as you can relax on your own Mr.E-ZY. Additionally, it’s handy for charging your phone if the battery runs out.

The Mr.E-ZY is very compact and fits easily into the included carry bag. The Mr.E-ZY comes in a box measuring 31 cm x 19 cm x 13 cm, which corresponds to the size of the carry bag. This makes it ideal for people with limited storage space. Additionally, the lightweight design makes it easy to take to various locations.

Yes, the Mr.E-ZY is ideal for use on the beach, but also perfect for the park, camping, and other outdoor locations.

The Mr.E-ZY is available in different models with the following weights:

• The Chair weighs 1.1 kg.
• The Lounger weighs 1.3 kg.
• The Sunbed weighs 1.4 kg.

To deflate the Mr.E-ZY, open the large knob on the power bank and gently press the Mr.E-ZY. Air will exit through the same opening used for inflation. Within 90 seconds, you can pack the Mr.E-ZY back into the included large carry bag. Thanks to the spacious bag, storing the Mr.E-ZY after use is incredibly easy, enhancing its convenience.

From completely empty to fully inflated, the Mr.E-ZY is ready to use within 70 seconds.

The power bank has enough capacity to inflate the Mr.E-ZY 20 to 30 times. The battery capacity is 2600 mAh, and the input/output voltage is 5V.

Connect your phone to the power bank in the Mr.E-ZY using a USB cable. Your phone can charge while you use the Mr.E-ZY.

Yes, small punctures can be easily repaired with a standard repair kit for inflatable products. This repair kit is included with the Mr.E-ZY at no extra charge. While we hope this won’t be necessary, it’s reassuring to know you can easily fix the Mr.E-ZY if needed.

We are particularly proud to say that we developed the Mr.E-ZY with the built-in power bank ourselves. After three years of extensive testing and optimizing under various outdoor conditions, we launched this innovative product in April 2023. During this time, we perfected the Mr.E-ZY step by step to ensure the highest quality and performance.

Like any other product, the Mr.E-ZY can get dirty or stained. For example, if you sit on your own couch with oil on your skin, it would leave marks there too. We recommend placing a towel on the Mr.E-ZY for protection when going to the beach and applying oil to your skin. If the Mr.E-ZY does get stained, it can often be easily cleaned with a lukewarm cloth, possibly with a mild soap.

The Mr.E-ZY is not suitable for use in water due to the built-in power bank. However, a rain shower is no problem and does not affect the product’s functionality.

The Mr.E-ZY can inflate itself thanks to the built-in rechargeable power bank, which acts as the power source. This means no external power source is needed. With a fully charged power bank, you can inflate the Mr.E-ZY 20 to 30 times. If the power bank runs out, you can easily recharge it at home, just like your phone’s battery. This allows you to use the Mr.E-ZY anywhere in the world, even in remote areas like a desert.

A fully charged power bank can inflate the Mr.E-ZY 20 to 30 times.

Any product filled with air loses some air over time, and the same applies to the Mr.E-ZY. This can happen for two reasons:

1. Temperature fluctuations: Air expands when warm and contracts when cool. This is particularly noticeable at the end of a warm day as the temperature drops.
2. Adjustment to weight: The Mr.E-ZY is designed to adapt to the user’s body and weight. If you are heavier, you may notice some air displacement after standing up. During relaxation, this won’t affect your comfort.

While it might visually appear that the Mr.E-ZY has lost air, this does not mean it is leaking. On the contrary, it often provides a more comfortable seating or lying position.
The good news is that you can easily add air with the push of a button. However, you shouldn’t need to do this every hour. If that happens, there may be another cause. Fortunately, the Mr.E-ZY comes with a top-notch warranty, and we are always here to assist you.

Thanks to the materials used and the TPU coating, the Mr.E-ZY stays comfortable even in warm weather. The coating reduces excessive heat absorption, allowing you to relax worry-free, even in direct sunlight.

Yes, absolutely! By using high-quality materials and a TPU coating, the Mr.E-ZY is both lightweight and extremely durable.

Although the Mr.E-ZY is made of durable materials and will last for years with normal use, it can – like any inflatable product – get damaged by sharp objects. Therefore, we recommend using the product on flat surfaces and placing a mat underneath on rough ground for extra protection.
The Mr.E-ZY has been extensively tested for 3 years under various weather conditions and on different surfaces. Flat stones, sandy beaches, and grassy fields pose no problems. For use on pebble beaches, such as those in Croatia, it is wise to place a towel or mat under the Mr.E-ZY for extra protection.
Keep in mind that the built-in power bank means the Mr.E-ZY cannot be used in water, as it would damage the power bank. However, a rain shower is not an issue and will not affect the product’s performance.

Yes, the Mr.E-ZY has an anchoring loop. For added stability on the beach, you can, for example, fill the included carry bag with sand and attach it to the loop.

Remove the Mr.E-ZY from the luxury packaging. Take off the white rubber protective ring from the power bank to reveal the orange button. Use the included USB-C cable to connect the power bank to an adapter that fits into a power outlet (most people have several adapters at home). Plug the USB-C end into the power bank and the other end into the power outlet. A red light on the power bank indicates it is charging. When fully charged, the light turns green, and the power bank is ready for use.
Open the large round knob on the power bank; this is the air inlet that draws air from outside into the Mr.E-ZY. Press the orange button to start inflating the Mr.E-ZY. When it is fully inflated, you will hear a slightly louder sound. At that moment, close the large knob and press the orange button again to stop the inflation process. Now… relax and enjoy!

The Mr.E-ZY can support a maximum weight of 150 kg.

The Mr.E-ZY is crafted from lightweight nylon with a high-quality TPU coating. This coating makes the material resistant to temperature fluctuations and less porous than PVC. While TPU coating is a more expensive option, it contributes to the lightweight design of the Mr.E-ZY, making it easy to store in the included carry bag. Even at temperatures up to 40 degrees, the Mr.E-ZY remains comfortable and does not become hot.

The Mr.E-ZY is made of strong nylon with a TPU coating, ensuring durability and wear resistance for various outdoor conditions. It is suitable for flat stone surfaces, grassy fields, and sandy beaches. Are there sharp objects on the ground? Place a towel or mat underneath, and you will enjoy it for years.

You can easily charge the power bank at home using the included USB cable, just like charging your phone. A fully charged power bank can inflate the Mr.E-ZY 20 to 30 times.

The built-in power bank allows you to automatically inflate the Mr.E-ZY with just the press of a button, wherever you are in the world. No external pump or electricity is needed. A fully charged power bank can inflate the Mr.E-ZY 20 to 30 times.